SUPPORT
Answers to common questions about prayer times, the Quran reader, backups, and your account. Can't find it here — write to us directly.
Kitabia computes Fajr, Sunrise, Dhuhr, Asr, Maghrib and Isha on your device from your location and your chosen calculation method and madhhab. You can change either in Settings › Prayer.
Confirm your location is current — refresh it from the prayer screen — and check your calculation method matches what your local mosque uses. Small differences between methods are expected and normal.
Open Settings › Notifications in Kitabia and run the notification health check — it flags if iOS has throttled alerts or Focus mode is blocking them. Also confirm notifications are allowed for Kitabia in iOS Settings.
Travel Mode keeps prayer times accurate while you move between cities by checking your location in the background. It only runs while enabled, and you can switch it off anytime in Settings › Location.
Yes — enter a city manually in Settings › Location and times and qibla will use that instead.
Tap the prayer on your wheel or list and log both timing (on time, late, missed) and quality. You can edit either afterward from the same entry.
Uthmani, IndoPak, and a colour-coded Tajweed layout. Switch between them in the reader settings; some fonts download on first use.
Yes — opening the Quran reader returns you to your last viewed page automatically, on either device orientation.
Use the search icon in the reader to search by text or reference, then bookmark any ayah you want to return to quickly.
Try re-downloading the reciter's audio pack from Settings › Quran › Recitation. A partial download is the most common cause.
Each habit has its own goal plan and its own session timer, so your Zikr target is independent of your Quran reading target. Review or edit past sessions from that habit's history.
Yes — switch between week, month, three months, six months and year from the progress screen for any habit or your prayer log.
Mark a fasted day on either the Gregorian or Hijri calendar; Kitabia keeps both in sync and highlights Ramadan and other notable fasting days automatically.
The qibla compass needs your device's compass calibrated. Wave your phone in a figure-eight motion if iOS prompts you, and make sure location access is on.
No. Your worship log, goals and reading position are stored on your device by default. An account is only needed if you want your data synced or backed up remotely.
Create a backup from Settings › Backup, which saves your data to a file you control. Restore it on any device running Kitabia from the same menu.
Restore your most recent backup on the new device before you start logging anything new, to avoid overwriting it.
Go to Settings › Account › Delete Account. This permanently removes any data you have synced to our servers; anything stored only on your device is deleted when you remove the app.
No. We don't sell data or share it with advertisers. See our privacy policy for the full detail on what is collected and why.
Tell us your device model and iOS version and we'll get back to you within a couple of days.